NewAI Agents — Autonomous data management agents that can identify quality issues, recommend segments, and orchestrate campaigns with minimal human input
NewReal-time audience activation — Push segments to destinations in under 500ms with our new streaming activation engine
NewNatural language audience builder — Describe your target audience in plain English and CustomerIQ builds the segment automatically
ImprovedIdentity resolution accuracy improved to 99.5% (up from 98.7%) with new probabilistic model
ImprovedProfile API response time reduced to 12ms average (down from 35ms)
FixedFixed edge case where merged profiles could lose historical interaction data during high-throughput ingestion
7
Predictive Models & Data Governance
v3.7.0·March 15, 2025
NewCustomer Lifetime Value prediction model — Automatically score every customer with predicted future value
NewData lineage visualization — Track how data flows from source to profile to destination with visual lineage maps
NewConsent management integration — Native support for OneTrust, Cookiebot, and custom consent platforms
ImprovedAudience builder now supports nested boolean logic (AND/OR/NOT at unlimited depth)
ImprovedCSV export now supports up to 50M rows (up from 10M)
FixedResolved timezone discrepancy in scheduled audience syncs for APAC regions
FixedFixed pagination issue in customer timeline view for profiles with 10K+ events
6
Snowflake Zero-Copy & New Destinations
v3.6.0·February 20, 2025
NewSnowflake zero-copy data sharing — Access your Snowflake data without ETL using native secure sharing
New12 new destination connectors: TikTok Ads, Pinterest, Criteo, Customer.io, Gladly, and more
NewWebhook destinations — Send profile and audience updates to any HTTP endpoint in real-time
ImprovedDashboard loading time reduced by 40% with new caching layer
ImprovedImproved error messages for failed source connections with step-by-step resolution guides
FixedFixed intermittent sync failures with Salesforce when custom objects exceed 200 fields
5
Churn Prediction & Journey Orchestration
v3.5.0·January 28, 2025
NewChurn prediction model — ML-powered churn scoring with configurable time windows and feature importance explanations
NewMulti-step journey orchestration — Build automated cross-channel journeys with branching logic, wait steps, and A/B testing
NewProfile comparison view — Side-by-side comparison of any two customer profiles for QA and support
ImprovedSource connection setup wizard redesigned with guided configuration for top 20 sources
ImprovedAPI rate limits increased to 10,000 req/min for Enterprise plans (up from 5,000)
FixedFixed race condition in audience membership calculation during concurrent updates
4
Enhanced Security & HIPAA Support
v3.4.0·January 8, 2025
NewHIPAA compliance — Full support for healthcare customers including BAA, PHI encryption, and audit controls