Privacy Policy

1. Introduction

CustomerIQ, Inc. (“CustomerIQ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with us in any way.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide

• Contact information (name, email, phone, company) when you fill out forms
• Account credentials when you register for our platform
• Communication content when you contact our support or sales teams
• Payment information when you subscribe to our services
• Job application information when you apply for positions

2.2 Information Collected Automatically

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send related information
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our agreements
• To analyze usage patterns and improve user experience

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate our business (hosting, analytics, payment processing)
• Business Partners: With your consent, for joint marketing or co-branded offerings
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit (TLS 1.3), SOC 2 Type II certified infrastructure, regular penetration testing, role-based access controls, and continuous security monitoring. While no system is 100% secure, we take every reasonable measure to protect your data.

6. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@c360.site. We will respond within 30 days.

7. Cookies

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie preferences through our cookie settings or your browser settings. For details, see our Cookie Policy.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.

9. International Transfers

Your data may be transferred to and processed in countries other than your own. We use Standard Contractual Clauses (SCCs) and other appropriate safeguards to ensure your data is protected in accordance with applicable law.

10. Contact Us

If you have questions about this Privacy Policy, contact our Data Protection Officer at privacy@c360.site or write to: CustomerIQ, Inc., 100 Market Street, Suite 500, San Francisco, CA 94105.